Skillfully guide homeowners through default with a people-first servicing solution
Modernize your default servicing workflow from a paper-based process to a streamlined digital experience that can enhance productivity, reduce errors, improve compliance, and put people at the center

HOMEOWNER ASSISTANCE PORTAL
A self-service interface for homeowners to complete, submit, and track the status of applications for assistance from anywhere and at any time
- Automated direct-to-source financial data and documentation imports make it easier for homeowners to submit applications and supporting documents, while enhancing accuracy and compliance for servicers
- Real-time application status and email updates keep homeowners informed and engaged from initial inquiry through approval and acceptance of a compliant loss mitigation option, while alleviating call center volume and costs
- Dynamic surveys direct homeowners to the proper solution quickly, from informal forbearance to deferrals or partial claims
- Online document access enables homeowners to view, select, and accept approved loss mitigation documents
- Scheduling tool enables homeowners to select the time and manner for finalizing loan documents with options for in-person and remote electronic signing and online notarization

ELECTRONIC SIGNING AND NOTARIZATION SERVICES
Finalize default management documents remotely and electronically
- Stavvy’s eSign and RON technology equips homeowners, title, fulfillment, signing and law firm partners to finalize all default management documents remotely and electronically
- Support homeowners from anywhere while eliminating printing and shipping costs
- Manage and schedule online signing and notarization sessions with any counterparty
- Prevent delays and signing errors with built-in quality control
- Enhance trust, security, and compliance with digital identity verification, fully detailed transaction audit trails, video recordings, and tamper-evident documents
SERVICER DEFAULT MANAGEMENT PORTAL
Automated default management workflows can increase MSR management capacity while decreasing variable labor costs
- Create communication campaigns and and manage digital outreach for borrowers experiencing financial hardship
- Track key compliance dates at the loan and portfolio levels
- Convert hard copy submissions into readable digital records
- Establish a single processing and decisioning workflow for applications received electronically and in hard copy by leveraging our Homeowner Portal
- Receive, store, and manage supporting income, asset, and employment documentation directly from source data
- Streamline decisioning with our automated rules engine to help resolve delinquencies
- Optimize productivity by automating tasks based on loss mitigation stage, application, status, investor, and workload
- Identify disaster-impacted borrowers across your portfolio with FEMA database integration